Introduction
Century Home Care (“Century Home Care,” “we,” “us,” and “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data. This policy applies to all visitors of our website and customers of our services. We encourage you to read this policy carefully to understand our practices regarding your personal information.
Information We Collect
Our website primarily serves as an informational resource, allowing visitors to learn about our services without providing personal information. However, if you choose to interact with our website or utilize our services, we may collect the following types of information:
Account Information
- Personal Details: Name, address, telephone number, email address, and other contact information.
- Service Information: Billing information and transaction history related to our services.
Web Browsing Information
- Technical Data: IP addresses, URLs visited, browser history, and information about your device such as operating system and platform type.
How We Collect Information
We gather information about you through two primary methods:
- Information You Provide
- Information We Collect Automatically
Information You Provide
You may voluntarily provide personal information to us when you:
- Make a purchase
- Set up an account
- Communicate with us through various means, such as email or website forms
For example, when signing up for our newsletter, you provide your name and email address. Similarly, when making a purchase through our online store, you provide contact and billing information such as your name, address, and payment card details. This information is used to communicate with you about your use of our services, including any relevant updates and promotions.
Co-sponsorships
If you provide your information to us for an event or promotion that we sponsor with another organization, your information may also be shared with that co-sponsor. In such cases, you should refer to the co-sponsor’s privacy policy for details on their data practices, which may differ from ours.
Information We Collect Automatically
To enhance your experience on our website, we automatically collect certain information during your visit. This includes details about the device you use to access our site, the pages you visit, the time spent on our site, the links you click, the search terms you enter, and the frequency and duration of your visits.
Cookies & Other Technologies
We utilize cookies, web server logs, and other technologies to gather information about your interactions with our website. A cookie is a small data string written to your computer’s hard drive by a web server, enabling our website to recognize your browser and remember your preferences. Cookies help us:
- Verify your identity and recognize you as a registered user
- Customize your experience on our website
- Track your navigation and online ordering activities
- Deliver content tailored to your interests
You can disable cookies in your browser settings, but please note that certain features of our website may not be available without cookies.
Information We Share
We employ vendors and service providers to assist in offering, providing, and billing for our services. We share your information with these third parties only when necessary for them to perform tasks on our behalf. For example, we may provide your payment card information to our payment processing vendor solely for processing your transaction. We do not sell, rent, license, or lease your personal information to third parties.
Information Security and Data Retention
We implement technical, physical, and administrative safeguards to protect your information from unauthorized access, use, and disclosure. Our employees are trained on the importance of protecting privacy and access to sensitive information is restricted to those with a business need. We retain personal information only as long as necessary for business, accounting, tax, or legal purposes.
While we strive to protect your personal information, no security measures are infallible. If you become aware of a security issue, please contact us at security@centuryhomecare.com. We will work with you to address any concerns.
Third Party Links and Websites
Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of these third parties. The collection, use, and disclosure of your information by third parties are governed by their privacy policies.
Your Choices & Controls
You have control over the information you receive from us. If you wish to opt-out of any mailing list, such as our newsletter, you can do so directly through the Unsubscribe link found in the email footer. To change, update, or delete your information, please contact us at info@centuryhomecare.com.
Children’s Privacy
Protecting the privacy of young individuals (under the age of 13) is crucial. We do not knowingly collect personal information from children under 13, and our website is not designed to attract them. If a child has provided us with personal information, we ask that a parent or guardian contact us at privacyconcerns@centuryhomecare.com to have the information deleted from our records.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectify: You have the right to request corrections to any inaccurate or incomplete personal information.
- Right to Erasure: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Right to Data Portability: You have the right to request a copy of your personal information in a commonly used and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information where the processing is based on our legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at privacy@centuryhomecare.com. We will respond to your request in accordance with applicable laws.
International Data Transfers
Century Home Care operates globally, and as such, your personal information may be transferred to, stored in, or processed in countries outside of your country of residence, including the United States. These countries may have data protection laws that are different from those of your country. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.
California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). These include the right to:
- Request Information: You can request information about our collection, use, and disclosure of your personal information over the past 12 months.
- Opt-Out: You can opt-out of the sale of your personal information. Note that we do not sell personal information as defined by the CCPA.
- Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise these rights, please contact us at ccpa@centuryhomecare.com.
Changes to This Privacy Policy
Century Home Care reserves the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you by posting a notice on our website or by other means, such as email. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Century Home Care
Email: info@centuryhomecare.com
Address: [Insert Company Address]
We are committed to resolving any privacy concerns you may have and appreciate your feedback.